Mortgage Lender Index

Citizens Bank, National Association

Citizens Bank, National Association received 119,620 applications in 2025 and made 68,902 mortgages, in 2,264 counties across 51 states. The median rate its borrowers got was 7.500% on a median loan of $205,000. Of 105,748 decisions, 34,344 were denials — 32.5%, most often for debt-to-income ratio. 82 of its applications carried no county and are counted here but on no county page.

Legal Entity IdentifierDRMSV1Q0EKMEXLAU1P80
Applications received119,620
Mortgages made68,902
Denied34,344
Approved, not taken up2,502
Withdrawn or incomplete13,872
Loans bought from other lenders23,650
Median rate spread over the prime offer rate0.36 points
FDIC-insured bankYes: Citizens Bank, 5 offices

By loan purpose

PurposeMortgages madeMedian rateMedian loanDenied
Home purchase10,988 6.500%$375,000 20.6%
Refinancing23,217 7.650%$205,000 26.0%
Cash-out refinancing1,425 6.500%$225,000 25.5%
Other purposes33,272 7.900%$125,000 39.3%

Where Citizens Bank, National Association lends most

The 50 counties where it made the most mortgages in 2025. Each county page ranks every lender there.

CountyMortgages madeMedian rateDenied
Middlesex County, MA 2,5767.150%30.6%
Allegheny County, PA 1,9187.650%29.0%
Providence County, RI 1,8677.650%35.4%
Norfolk County, MA 1,6557.150%28.7%
Montgomery County, PA 1,3427.400%27.6%
Cuyahoga County, OH 1,3377.650%29.0%
Erie County, NY 1,2598.400%30.6%
Plymouth County, MA 1,2257.400%27.4%
Suffolk County, NY 1,2027.900%32.8%
Kings County, NY 1,1917.150%42.9%
Nassau County, NY 1,1817.900%34.9%
Wayne County, MI 1,1377.650%38.7%
Essex County, MA 1,0207.400%32.4%
Rockingham County, NH 1,0037.400%23.9%
Hillsborough County, NH 9887.400%27.2%
Oakland County, MI 9807.400%30.4%
Philadelphia County, PA 9697.650%47.2%
Westchester County, NY 8987.900%31.1%
Bucks County, PA 8737.400%27.7%
Bristol County, MA 8587.400%32.5%
Kent County, RI 8367.650%24.9%
Chester County, PA 8057.400%25.6%
Western Connecticut Planning Region, CT 7857.150%21.7%
Monmouth County, NJ 7707.150%30.7%
Suffolk County, MA 7577.400%47.2%
Macomb County, MI 7377.650%30.3%
Delaware County, PA 7337.400%33.3%
Queens County, NY 7297.650%50.3%
Bergen County, NJ 7287.400%32.6%
Ocean County, NJ 7207.400%31.1%
Barnstable County, MA 7107.150%29.6%
Worcester County, MA 7097.400%32.0%
New York County, NY 6986.125%25.1%
Middlesex County, NJ 6527.400%31.7%
Monroe County, NY 6478.400%33.6%
Washington County, RI 5827.150%26.3%
Essex County, NJ 5697.400%35.3%
New Castle County, DE 5427.650%33.0%
South Central Connecticut Planning Region, CT 5337.500%33.5%
Summit County, OH 5227.650%28.5%
Burlington County, NJ 5047.400%31.3%
Hampden County, MA 4997.650%35.9%
Stark County, OH 4927.650%18.6%
Capitol Planning Region, CT 4537.620%30.2%
Union County, NJ 4537.400%34.3%
Morris County, NJ 4507.400%26.0%
Camden County, NJ 4187.650%28.2%
Lucas County, OH 4167.650%26.8%
Southeastern Connecticut Planning Region, CT 4117.650%33.7%
Westmoreland County, PA 4027.650%28.7%

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When Citizens Bank, National Association’s figures are published for the next year, or restated.

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Counts, medians and denial shares are computed from the Home Mortgage Disclosure Act loan-level file for 2025, published by the Consumer Financial Protection Bureau through the FFIEC: every application a covered lender received, as the lender reported it. A median rate is what borrowers got, not what you will be offered — it depends on the loan, the property, your credit and the market on the day, and no figure here is a quote. A median over fewer than 10 loans is not shown: it is a number with no meaning and a real person's rate half-exposed. Those cells say "under 10 loans" and the count is still published. This is information, not advice, and no lender pays to appear.